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Get your "Recovering from Piriformis Syndrome, Deep Gluteal Syndrome or Hip Related Sciatica" online rehab program here

Privacy Policy

This Website uses cookies to inform, optimize and serve ads based on your past visits to the Website. This is done via the Facebook pixel remarketing service which is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook here. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

www.hippainhelp.com and www.hippainprofessionals.com (together “the Website”) is a website offering a resource of predominantly evidence based research related to hip and pelvis pain, and a health professional directory. The website is owned and managed by S.M Hennessey, NP & AM & D Grimaldi Pty Ltd & The Trustee for McNab Family Trust (trading as “Pain Professionals” and “Hip Pain Professionals”). The Website contains information about Hip Pain Professionals but personal data gathered on the Website is not shared with any health professionals. The Website is committed to protecting your privacy. This Privacy Policy indicates to you what information we collect about you and how we use it. This Privacy Policy is only applicable to content that resides on The Website. Neither the Website nor its owners are responsible for the content of, or your privacy on external websites, even where these are linked to within the site.

What information we collect and how we collect it

Cookies and remarketing

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. The information collected includes:

  • The IP Address of your computer
  • The Address of your web hosting provider
  • The date/time of your visit
  • The title of the pages you have viewed

For further information about cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

The Website also uses cookies to inform, optimise and serve ads based on your past visits to the Website.  This is done via the Facebook pixel remarking service which is provided by Facebook Inc.  You can learn more about interest-based advertising from Facebook here.  To opt-out from Facebook’s interest based ads follow these instructions from Facebook.  For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

Form-based Information

When you fill out the forms on the Website, we store the data you send us. We use this information in the following ways:

FormData collectedHow is it used
Email you provide as part of the "Contact us" relating to communicating with a professional from their "Find a Professional" directory listingFirst Name
Last Name
Email Address
Content of message
This is information transmitted to the email of the listed business and is send externally to this Website and thus out of the control of the Website. Information provided is provided at the risk of the entity providing the information. The Website can assume no responsibility of how or where this information is used externally to the Website.
If you complete a form to download contentEmail address
First Name
Last Name
Town/City
Country
Your information is used to send you the form via the Mailchimp platform. Specific information is given on that form. The Mailchimp privacy policy is available here https://mailchimp.com/legal/privacy.
Your contact information may be used to update you of any developments on Hip Pain Help or as part of Hip Pain Professionals or any other entity the owners of Hip Pain Help enter into. This may include information such as products, events and updates related to these sites.
If you complete the newsletter subscription formFirst Name
Last Name
Email address
Town/City
Country
Health Professional or not
Your information is only used to send you the newsletter regularly produced by the Website via the Mailchimp platform and to notify professional subscribers of upcoming workshops in your area. The Mailchimp privacy policy is available at https://mailchimp.com/legal/privacy. Your contact information may be used to update you of any developments on Hip Pain Help or as part of Hip Pain Professionals or any other entity the owners of Hip Pain Help enter into. This may include information such as products, events and updates related to these sites.
If you register to become a professional member of hippainhelp.comFirst Name
Last name
Profession/Business Type
Username
Email
Password
Coupon Code
Terms & Conditions agreement

Your information is stored on memberpress (see privacy policy details at https://memberpress.com/privacy/) and used to track your listing process, through until and following when your listing is made available to the general public. Information collected at this initial stage of registration is not available to the general public. You may be contacted via a mailchimp (see mailchimp privacy policy here https://mailchimp.com/legal/privacy) integration with memberpress may be used to update you of any developments on Hip Pain Help or as part of Hip Pain Professionals or any other entity the owners of Hip Pain Help enter into. This may include information such as products, events and updates related to these sites.
If you purchase or use a coupon code to establish a business/professional listing.First Name
Last Name
Company Name
Country
Street Address
Suburb
State
Postcode
Phone
Email Address
Website
Professional Type
Business and individual skills
Individual information (qualifications/yrs of experience etc)
Payment information
Log in details
Your information is stored on memberpress (see privacy policy details at https://memberpress.com/privacy/) and used to track your listing process, through until and following when your listing is made available to the general public. All information provided for the listing can be viewed by the general public and is therefore also available to them and therefore out of the control of the Website. It is the responsibility of the individual providing the listing to ensure no personal or private details or information is provided. The Website is able to edit or cancel the information displayed publicly at any time. Your information is also used to verify your identity with our payment facilities. The website uses Stripe all credit card transactions are stored with stripe and are not the responsibility of this website. The Stripe privacy policy is available at https://stripe.com/au/privacy
Your contact information may be used to update you of any developments on Hip Pain Help or as part of Hip Pain Professionals or any other entity the owners of Hip Pain Help enter into. This may include information such as products, events and updates related to these sites.
If you contact us via email either directly or from the "contact us" pageFirst Name
Last Name
Email address
Town/City
Country
Health Professional or not
Your information is used to communicate with you as part of the discussion arising from your enquiry.
Your email address will not be published but may be used to contact you in the future by the Website. This may be to update you of any developments on Hip Pain Help or as part of Hip Pain Professionals, relevant to your enquiry.

Except where explicitly stated above the data collected via our online forms is NOT passed on to any third party organisations and is held in a secure web-based database.

Your Consent To This Agreement

By accessing the content on the Website you consent to the collection and use of information by the Website as specified above.

Your rights

You have a number of important rights with regard to the personal information we hold about you:

  • the right to request details of what information we hold and to have a copy of it
  • the right to ask us to correct information you think is inaccurate.
  • the right to ask us to erase all information we hold about you.
  • the right to ask us to stop processing information about you for all or only some purposes.

To make a request to us under any of these rights please contact us.

For more information about your rights with respect to your personal data please see the AOIC website located at https://www.oaic.gov.au/.

Further Information

If you have any further questions regarding our privacy policy or how we are using your data please contact us.

Please note you always have the right to complain to, appeal or raise your concerns with the Office of the Australian Information Commissioner using the following contact details:

Address: Office of the Australian Information Commissioner, Level 3, 175 Pitt Street,
Sydney NSW 2000

Email: 
enquiries@oaic.gov.au

Call:  1300 363 992 (Open 10am to 4pm, Monday to Friday).

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